SHIPPING POLICY

All orders are processed within 1 to 10 business days (excluding weekends and holidays) unless otherwise communicated. After receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

In-store Pickup:

You can skip the shipping fees with free local pickup at 46 Barn Hill Rd, Chatham, MA 02633. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 10 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10 AM to 5 PM on Tuesday through Saturday. Please have your order confirmation email with you when you come.

RETURN & EXCHANGE POLICY

We accept returns up to 3 months after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@barnhillpottery.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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